Overview

We firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You’re very important to us and we want to provide you with a safe and secure online experience.

Complete Privacy Policy

This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time. This policy was last updated on February 1, 2023.

What information does Eco Thrift collect about me?

Every time you visit our website, we automatically collect your Internet service provider’s address, the Web page from which you came, the web browser you are using, and a record of your activity on our site.

We collect the information you provide to us when you register for “Eco Shoppers Program”, participate in a contest or promotion, fill out a survey or questionnaire, or contact us (for example via email).

How do you use my information?

​The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic information from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such information from us, please update your contact preferences or unsubscribe here.

We periodically send you email about discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please click here for contact information, or click the “unsubscribe” link on any promotional email you receive from us.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

For Our Customers Using the Internet
What are “cookies” and how does Eco Thrift use them?

A “cookie” is a small data file stored on your computer. At Eco Thrift, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content.

We do not use cookies to store any of your personal or financial information on your computer.

We recognize that you have a choice to refuse cookies. However, by choosing to accept an Eco Thrift cookie you allow us to maintain the preferences stored in your Eco Thrift “Eco Shoppers Program” and use our Web sites. If you choose not to accept the cookie, accessing parts of the Eco Thrift Web sites may not work properly.

How can I update my information?

You can update your information, including contact preferences, by:

1. Visiting with a Customer Service representative in one of the Eco Thrift retail locations,
2. Opening a customer service ticket on our Help Center,
3. Sending the keyword HELP in response to a text message from us.

We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested. Any questions, please contact us.

How do I know my information is secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us before attempting to access our web services.

For Our Customers Using Text Messaging
Text Messages

We may send text messages you have consented to receive. You can cancel text messages at any time by texting “STOP”. After you send “STOP”, we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text “HELP”. After you send “HELP” we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply. Message frequency varies. You may also visit one of our locations to receive in person help or send us a support email from our online help center at support.ecothrift.com.

​How to Report Fraud

You can help us identify attempts at fraud.

Eco Thrift will never ask you for sensitive personal information in an email.

If you receive a suspicious email appearing to come from Eco Thrift, such as one requesting that you confirm personal information like your credit card number, or if you have received an email implying that it has been sent by Eco Thrift after you have Opted Out of receipt of Eco Thrift emails, you may forward the suspicious email to abuse@EcoThrift.com.

You should not respond directly to suspicious email. And do not click on or open any hyperlink embedded in the suspicious email.

There are a few common features of fraudulent emails that can help you identify them as spam. The two most frequent are:

1. receiving an email that contains mistakes such as misspelled words or grammatical errors, and
2. receiving an email that asks for your confidential information or asks you to take immediate action on your account.

We encourage all our customers to protect themselves and their information:

1. do not share your credentials or account information with any third party, and
2. make sure that your system is properly patched, running anti-virus and a personal firewall.

If you have already provided information in response to a suspicious email that appeared to have been sent by Eco Thrift, you may report the suspicious email by forwarding it to abuse@EcoThrift.com.

For more information on how to protect yourself and your personal information, you can visit the anti-phishing Working Group’s website at http://www.antiphishing.org/consumer_recs.html.

Thank you for helping us monitor and prevent fraud.

Children’s Policy

Eco Thrift does not seek to solicit information from anyone under the age of thirteen (a “Child”). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.

Contact Information

Feel free to contact us for any reason, including a request to be added to or taken off a list, or if you have any questions or concerns. Please note: When you contact us, please provide your name and address exactly as it appears on correspondence you have received from us.

In Person
Please visit any of our retail locations to receive in person support. For a list of current locations, please use the following link ecothrift.com/locations.

On the Web
General information about Eco Thrift can be found on our main public website at https://ecothrift.com

By Email
For the Eco Shoppers program, email ecoshopperssupport@EcoThrift.com.

By Text
You can contact us by text message by sending the keyword HELP in response to any text message from us.

To Unsubscribe from Eco Thrift Email Marketing
If for any reason you would like to unsubscribe from our email marketing program, Eco Shoppers, please follow the instructions below:

1. Simply click the Unsubscribe link provided at the bottom of every email you receive.
2. Open a ticket on our Help Center.

To Unsubscribe from Eco Thrift Text Message Marketing (SMS)
You can opt out of our text message (SMS) notifications program, Eco Shoppers, by:

1. Replying to our message with the keyword STOP,
2. Visiting with a Customer Service representative in one of the Eco Thrift retail locations,
3. Opening a customer service ticket on our Help Center.
4. Calling our Toll-Free Eco Shoppers information line at 855-307-7467.